Forum Discussion

wildernessoboet's avatar
wildernessoboet
Joining in
2 years ago

Cannot find disable child safe setting

I am a new Virgin Media customer and I am trying to disable child controls for my account so I can access adult content on my devices.

There are numerous other posts on this forum on the matter which point to the Parental Control and Essential Security guides. These in turn state to log into My Virgin Media and navigate to Account Settings > Online Security.

I have no Online Security section in my Account Settings (see screenshots), how do I access these safety controls?

I have checked the Account details and Device authentication sections but the child safe controls cannot be found there.

 

4 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    18 days ago

    I note the VM account lacks the Account Number and lacks the Area Code
    this could be at the root of the problem. ( perhaps these were redacted ) 

    Once logged in to the VM Online account the link for Online Security is : 

    https://www.virginmedia.com/myvmo2/account-settings/security 

    Assuming the lack of A/C number and Area code the link above may fail.


    VM Parental Controls are implemented in the DNS given out by the VM Hub,
    this means it is possible to bypass the VM Parental Controls by changing the DNS of a
    computer / mobile / game console or even web browser to a Public DNS such as : 

    Cloudflare 1.1.1.1 or Google DNS 8.8.8.8

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 years ago

    Hi wildernessoboet 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Given the "Online Security" option isn't showing, we'll send you a private message on here to look into this for you further. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Prfiander's avatar
      Prfiander
      Tuning in
      18 days ago

      Hi Daniel 

      I am having the same problem 

      Is there a fix? Best Paul 

       

       

       

       

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    VM system for child control is not that good

    If you want you can on the given device use DNS 194.168.4.123 and 194.168.8.123

    Google how to change DNS