I am a Volt customer and received a free WiFi booster, as advised on the app, but I’ve had an activation charge added to my bill. I did speak with someone who said they would credit it, as this shouldn’t be the case, but there still isn't anything showing.
It’s so hard to speak to someone who can explain what’s going on or resolve it!!
Thanks,
Neil
This has happened to me. I am a Volt customer and received a free WiFi booster, but had an activation charge added to my bill. I did speak with someone who said they would credit it, but there still isn't anything showing.
Could someone at Virgin look into this for me?
Thanks
Hi neilkingwatts, thank you for your posts.
We're sorry to hear about what's happened 😔
I can see you've spoken to the team since your latest post. Have you been given assurances that this will be rectified?
Please pop back to us at your earliest convenience.
Regards,
Daniel
