Forum Discussion

FiveSixer's avatar
FiveSixer
Joining in
5 months ago

Volt MIA + WiFi pods

Hey all, activated my Volt benefits around 2 weeks ago. 

The O2 side applied fine, got the double data there. On the virgin side, however, I've had nothing and there doesn't seem to be any real indication it's in the works. I don't know if it's applied, in the process or if something has gone awry.

I'm pretty sure when I activated it within the O2 account, there was something on the page about it being done in 48 hours, but there's nothing yet. 

Just wondering if I could get any help with this. Also curious as to how I can order some of the extra free WiFi pods? I'm still on the Hub 3, which is hardly known for its excellent coverage so wonder if anything can be done to help there as well.

Thanks

  • FiveSixer's avatar
    FiveSixer
    Joining in
    5 months ago

    Can't seem to see any confirmation of the Volt on the Virgin side anywhere

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi FiveSixer, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      we're sorry to hear you've had some issues applying your Volt benefits. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      In terms of the WiFi Pods, these are only sent if there are proven issues with your WiFi connection or speed. We can run through diagnostics to check if you're eligible for you. 

      Thanks,