Volt but address doesn't match
I am entitled to Volt and while O2 have recognised and put me on it, Virgin Media hasn't. It's been over a month now. In my first bill I see that Virgin has added an extra line to my address (County field) that O2 hasn't. I don't see how to edit the VM address online to remove the County line (it is not needed) - please can someone from VM help and then get me onto Volt.
Hello dpgl.
Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue getting your Volt benefits on our side.
I'd like to investigate this for you and get the address amended.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen that would be great.
Gareth_L
