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Madelvic's avatar
Madelvic
Tuning in
10 months ago

Virgin Media / O2 are impossible to deal with - 6 weeks late still can't get Volt nor working wifi

I am so cheesed off with VM and 02

I have two homes; one in Edinburgh, one in Newcastle; both with VM broadband

I have two O2 PAYG phones, both registered to Edinburgh

O2 will NOT let me move one of the phones to the Newcastle address.  They can only move both

I cannot buy a new O2 SIM for Newcastle as my bank details are not registered there

I get hardly any wifi in the Kitchen in a tiny flat in Newcastle and NO wifi in the hallway (meaning the Nest doorbell I bought won't work)

I've wasted HOURS so far trying to resolve this and no progress whatsoever

So much for double speeds, free pods, guaranteed wifi.  

What irritates me is I can't be the only person in this situation?  How can O2 not split accounts (do couples not separate ever?).  Why can't Virgin live up to their promise of decent wifi?

I've had endless issues with VM in Edinburgh and feared the same would happen with the new account.  Sadly its all coming true

HELP!

 

 

 

6 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Hey Madelvic, thank you for reaching out and I am so sorry to hear about this.

    Our WIFI pods are free with VOLT, to qualify you just need both accounts registered under the same address.

    Are they both registered under the same address you are trying to pods for?

    • Madelvic's avatar
      Madelvic
      Tuning in
      10 months ago

      Matt can I therefore move the Newcastle account to be registered alongside the original Edinburgh account?

      I thought to get Volt benefits I’d have to move one of the phone contracts to Newcastle (as they are both Edinburgh)

       

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        10 months ago

        Hi Madelvic,

        This isn't something we can help with from here, but O2 may be able to update the address. 

        You would need to contact them directly, either via Twitter or you can find contact details here

        Alex_Rm

  • Madelvic's avatar
    Madelvic
    Tuning in
    10 months ago

    Previously this seemed to be the only way to get any kind of support from VM (I've experienced shockingly bad wifi in Edinburgh, resolved after much hassle) but no longer.  I've raised a formal complaint and will be cancelling my contact close of business Tue 23rd if issues not resolved, seeking a full refund.  Complaint C-1907241141