Forum Discussion

leecowie's avatar
leecowie
Just joined
12 months ago

Still waiting for o2 Sim

It’s been two weeks and have heard nothing. Ordered an o2 sim via virgin media to get Volt, got an order number from Virgin but have heard nothing else. Called o2 and they haven’t received the order, called Virgin and it is proving impossible to get through to a human and the chat bot is next to useless. Does anyone ever actually receive their SIM? I have no idea how to get this resolved

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi leecowie, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been waiting to receive your O2 SIM card. We're unable to check on the status of O2 Sales orders from here. 

    Can you let us know how you placed your order? Was this done direct with an agent or done online through My VM?

    Many thanks,