Forum Discussion

Simoni67's avatar
Simoni67
Joining in
5 months ago

Speed Increase not received

Hi, I've received my O2 data increase but haven't had my broadband speed increase, please could someone advise.  Have tried live chat, which directs me to WhatsApp where no one ever responds.  Thanks

  • Alesam's avatar
    Alesam
    Joining in
    5 months ago
    Simoni67 wrote:

    Hi, I've received my O2 data increase but haven't had my broadband speed increase, please could someone advise.  Have tried live chat, which directs me to WhatsApp where no one ever responds.  Thanks khumar e janam novel

    Hi! If your O2 data increase has been applied but your broadband speed hasn't improved, it may be due to a separate upgrade process or a delay. Try restarting your modem or router, and ensure that your broadband plan includes the speed increase.

    • Simoni67's avatar
      Simoni67
      Joining in
      5 months ago

      Pretty sure it is a separate process, I'm still showing 350mb on account online when it should be upgraded to 500 when I took out my O2 SIM.  Have checked speed after a restart still the same.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        5 months ago

        Hi there Simoni67 

        Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

        I am so sorry that you have not yet had your Volt benefits activated on our side, but I'll be happy to take a closer look into this with you via a private message. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.