timbs32
2 years agoOn our wavelength
Re: Contract change
I am concerned as renewed my contract today following a call from the outbound retentions team.
It was only when I looked at the email of my pre-contract whilst I was on the phone that I noticed my fibre had been downgraded to 500.
I questioned it with the guy and was told not to worry and that due to a billing technical issue I would stay at 1gb but they could only put it through at 500. How appalling if I am downgraded and then have to contact Virgin to reinstate my Volt benefits.
Who knows how long that will take to explain it to them and for them to action.
Really dishonest VM.
No wonder you get a lot of hate on the forums when you are doing shady things like that.