Forum Discussion

jessicalgardner's avatar
jessicalgardner
Tuning in
11 months ago

O2 SIM card not received!

I have the exact same issue and no one is helping me - please can someone get in touch 

  • Martin_N's avatar
    Martin_N
    Forum Team
    11 months ago

    Hi jessicalgardner,

    Thank you for your post. We're sorry to hear you haven't received your SIM card. 

    Sadly this site is only able to assist with Virgin Media services. 

    You can contact O2 by calling this number: 0344 809 0202

    ^Martin

    • jessicalgardner's avatar
      jessicalgardner
      Tuning in
      11 months ago

      I love how this is actually a VM issue but you are refusing to resolve this - I have over 5 HOURS of calls to both VM and O2 and no one has resolved this issue - disgusting customer service - you keep bouncing me to the other team saying "not my problem" but VM have to authorise the issuing of the SIM for o2 to send out - who is a manager that I can speak to?