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mw12345_98's avatar
mw12345_98
Joining in
10 months ago

I need wifi Pods and where's my Sim??

Signed up for Volt as i knew my wifi signal is poor. I can only use the VM Connect app occassionally to scan as i literally can't connect to the router to run the scan upstairs. I managed to run one last night that said i had 10Mbps download speed in the bedroom, every other time i have managed a whopping 0.01Mbps. The website just sends me round in circles trying to find where to order them from. This broadband is absolutely useless at the moment. I also signed up for an O2 sim card which i never received despite phoning up multiple times. I know notice it says i have left my O2 contract? I also had issues with my landline when joining and Virgin telling me bold face lies. Is anyone else getting the mick taken out of them by Virgin Media or do they just have a vendetta against me?

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    No, they are not picking on you. If you read through this forum you'll see that this is the usual level of service.

    If you can't get a Pod ordered, wait for a VM person to pick this up and they should be able to help.

    If there are more general problems with the broadband, post more details on here and someone may be able to help. What devices are you using and are they connected by WiFi or ethernet cable.

  • mw12345_98's avatar
    mw12345_98
    Joining in
    10 months ago

    I just use the usual - mobile phone and firesticks. Struggle to connect anything upstairs and if i do get a connection it's too slow to load anything - You can't even use Facebook. Have to constantly use mobile data. Test say the speed to the router is as it should be but from there it's just non existent.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      10 months ago

      Hi mw12345_98 

      Welcome to the community forums

      Sorry to hear that you're having issues with the service. 

      Checking the systems at our side we can see that your downstream power levels are not in specification. We can see that you've been in touch with the team and have an engineer booked to look at the cabling/omni box outside as reported as damaged, please do keep us posted if this visit resolves the issue in the home and we can investigate further if not. 

      We can also see on the systems that you have an 3rd party networking device/extender already so we wouldn't be able to perform any checks on this only our own equipment, if you do have further 3rd party networking equipment, we might need these to be removed it fully check our WiFi performance if the this is still a concern after the visit you have. 

      Keep us posted here with how you get on. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    So the broadband feed is OK.  A pod will help the Wi-Fi, but you may need more than one. 

  • Joe20's avatar
    Joe20
    Joining in
    10 months ago

    With the Simcard did you receive an email from 02 with confirmation? I had issues for months getting a sim, turned out the issue was my email was already registered with O2 so had to provide an alternative email then the sim arrived with a few days. 

    If you speak to the sales team at Virgin and give them a different email they should be able to order it