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Jr10's avatar
Jr10
Tuning in
2 years ago

Address on account incorrect - VOLT address matching

I have both O2 and Virgin Media.

My address on O2 is correct, but my address on VM is slightly wrong, although post from VM still makes its way to me.

Apparently the addresses differing even slightly stops Volt benefits from being applied.

Does anyone know how I can get my address corrected on VM?

Thanks

3 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Jr10, 

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that there seems to be an error with some account/address information. What seems to be the error exactly? Is it a typo? Have you checked any documentation you've received from us with the address on to confirm that they don't match?

    Thanks,
     

    • Jr10's avatar
      Jr10
      Tuning in
      2 years ago

      My address has a flat number and house number.

      The correct formatting of it is “Flat 1, 15 street name”.

      However VM has “15A street name” - instead of Flat 1, they’ve added “A” to the house number.

      Yes I have checked my bill.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 years ago

        Hello Jr10.

        Thanks for explaining.

        Can I send you a direct message please so the address from our side can be amended and you can then get the Volt Benefits set up.

        If you can check the Logo top right of your screen that would be great. 
        Regards     
        Gareth_L