Forum Discussion

james-28's avatar
james-28
Up to speed
12 days ago

Activating Volt benefits

A family member in the same household has taken out a pay monthly contract with O2.

We have attempted to follow the guidance below with both the My Virgin Media and O2 apps, but are unable to find a way to activate the benefits as mentioned. 

“If the accounts in the household are in different names, you can activate your Volt benefits in My Virgin Media”

Also, I’ve noticed that the County is missing from my Virgin Media address details. 

Can I please get support activating the Volt benefits

4 Replies

    • james-28's avatar
      james-28
      Up to speed
      11 hours ago

      @John_GS looked into this for me and said that the Volt benefits would be applied to my account.

      So far I’ve not received the data boost and nothing further can be done until 14 days has passed which is this week. 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    9 days ago

    Hi james-28 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to assist further.

    • james-28's avatar
      james-28
      Up to speed
      9 days ago

      Hi John, I have sent you a private message with the information requested