Forum Discussion

martin160387's avatar
martin160387
Joining in
10 months ago

02 SIM card not arrived

So after 10 years with sky I jumped ship over to virgin and went for the mega volt bundle mainly for the SIM card offer! The TV & broadband were all installed great and I am happy with that but it’s been 3 weeks now and no SIM card has arrived. VIRGIN just ask me to call O2 but 02 can’t help me as they say I don’t have an account. I have been on hold by both companies for well over 2 hours now!! Can anyone from virgin help me on here?? If this is the type of customer service I get I may not be staying with virgin for long! 

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    10 months ago

    Hi there martin160387 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your SIM and thank you again for posting. I'll be happy to take a closer look into this with you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

    • Lucydavidson's avatar
      Lucydavidson
      Joining in
      2 months ago

      Hi @ashleigh_c I’m having the same issue and really struggling to get hold of anybody at Virgin, O2 can’t help again because I don’t have an account yet. Please can you help me?

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hi Lucydavidson, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having issues with a missing SIM card order. We're not able to place an order for a SIM via the Community due to the legal agreements needed. 

        Please speak to the team on 150 / 0345 454 1111 so they can help further.

        Many thanks, 

  • Joe20's avatar
    Joe20
    Joining in
    10 months ago

    Did you get the sim sorted? I had similar issues for months, turned out the email address I used was already registered with o2 due to a previous account and this caused an error in the system, once I gave Virgin a new email to complete the order the sim arrived in a few days