Forum Discussion

ntruby's avatar
ntruby
Dialled in
9 months ago

Virgin Media Service Not Found (C133/Service Not Found)

I've been away for a couple of weeks. In that time my box has lost connection with the Virgin Media Service.   This used to happen a lot with my old box, but has never before happened with my V6...
Roger_Gooner's avatar
Roger_Gooner
Alessandro Volta
9 months ago

I was just about to post that the DNS address is wrong when you beat me to it.

If a box doesn't have the correct DNS address it cannot resolve domain names and all sorts of problems could result, including but not limited to making it unable to access various online services, program guides, software updates and VOD.

  • ntruby's avatar
    ntruby
    Dialled in
    9 months ago

    I have no way of influencing the DNS settings of the box (that I know of).

    And the DNS of my laptop (from which I am typing to you) is 192.168.0.1 (the VM router) also, which is fine.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      9 months ago
      ntruby wrote:

      I have no way of influencing the DNS settings of the box (that I know of).

      And the DNS of my laptop (from which I am typing to you) is 192.168.0.1 (the VM router) also, which is fine.

      Open a command prompt and type in ipconfig /all

      The window that opens shows your DNS servers which should be as per the screenshot below

      • ntruby's avatar
        ntruby
        Dialled in
        9 months ago

        Yeah,  mine's not like that: