Can anyone help. Quite often now l start a search on the TV guide and it won't stop rolling. I am unable to stop it until l turn off everything and restart cable box/ tv then it's fine until the next time. Done the usual checks i.e. batteries etc. Even does it on another remote control. What concerns me is the virgin box gets hot. Any reason for this it's driving me mad!!
Forum TeamHello Heather,
Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box at the moment. Which TV box, do you currently have with us? Does this happen every time that you use the guide? Is this happening on other screens?
Kind Regards,
Steven_L
Thank you for reply. It's a Virgin TV V6 Box. It's doesn't happen every time but has the last three evenings. It doesn't effect other screens but when the guide starts to roll you can't stop it or go back to the TV. When you do try anything to stop it, it speeds it up. I have no choice but to turn everything off. Any help would be appreciated
You've posted in the TV360 section of the forum, but refer to using a V6. The two boxes are the same physically, but run very different software.
A V6 runs TiVo-software and has the TiVo-logo in the top-right corner of the menu system next to the video preview.
A TV360 runs Horizon-software and has a voice-controlled remote. Which do you have?
As you have posted on the 360 forum is it a V6 box that has been updated to 360.
If the box is running hot then check the underneath of the box to see if the air flow isn't obstructed.
