Hiya it’s been 24 hours since my virgin box has gone down I’ve tried all the help online and it hasn’t worked. We’re on holiday from Monday and ideally would like it back on soon as we have a toddler. Can anyone help?
What is "all the help online" - can you be more specific?
Try turning off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button should turn blue, and it should reset and boot up normally.
If this fails, then VM staff tend to respond on this forum but it's not a real-time support service and may take a few days. Calling in is the primary means of fault-reporting - 0345 4541111 or 150 from a VM landline.
