Forum Discussion

tonypt79's avatar
tonypt79
Joining in
9 months ago

V6 tv box keeps freezing have to do reboot

Having issues with my v6 tv box. I'm having to reboot box quite regularly and go through initial set up and it's getting quite annoying.  Nearly everyday when watching on playback box regularly freezing and jumping back to previous program. I'm sure this box shouldn't be doing this or is it me .any help would be appreciated.  I've done the maintenance checked wires etc I'm registered disabled and recently had a stroke  

Thanks Tony 

 

  • japitts's avatar
    japitts
    Very Insightful Person

    No TV box should be locking up, freezing or rebooting - if yours is, there's clearly a fault somewhere.

    Fault reporting is either by calling in for an immediate response, or waiting on this forum for a staff response. The latter may take a few days

  • Hi tonypt79, thank you for your post.

    We're really sorry to hear about what you've been through recently and the issues with your V6 box.

    I can see you've spoken to the team since you posted. Has this now been resolved?

    Please pop back to us at your earliest convenience.

    Thank you for your support japitts 👍

    Regards,
    Daniel

    • tonypt79's avatar
      tonypt79
      Joining in

      Hi thanks for the replies.  All sorted now,  Engineer called today and changed v6 box for a new one 

      Thanks Tony