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Kevmob63's avatar
Kevmob63
Joining in
26 days ago

V6 remote

Our V6 remote control is starting to be troublesome. Buttons sticking, unresponsive and having to be pressed forceably..How can I obtain a replacement at no charge 

3 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Kevmob63, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with your V6 remote control. You can order a replacement here. 

    If you have any further issues, pop back and let us know. 

    Many thanks, 

  • Kevmob63's avatar
    Kevmob63
    Joining in
    7 days ago

    Can't order online.keeps asking me to reset remote. Pause and play button continuously stick 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      5 days ago

      Sorry to hear that it hasn't worked for you. When you say they the button stick, are you referring to them not raising after pressing or after you've pressed the button, the specific actions for the button are repeated as if it's being pressed several times? 

      If it's that the buttons are not raising after being pressed, does cleaning the remote to remove any debris or using compressed air ( if you have any) around the remote help improve the performance?