Forum Discussion

Itshim's avatar
Itshim
On our wavelength
2 years ago

V6 how long does it last - fault

Will have to have my v6 box replaced  in the new year , living with the fault until  then , this will be the 3rd box I have had in the last 7 months ! This product  is not fix for purpose.  

 

[MOD EDIT: Subject title changed for clarity]

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    I have two V6 boxes that have been in continuous use for the last 6 years. They occasionally need a reboot, but should be reliable. Having said that most V6 units being installed now are refurb units, as Arris no longer manufacture these. All new boxes are now supplied by Humax & are only compatible with the Horizon V360 firmware.

    • Itshim's avatar
      Itshim
      On our wavelength

      Had NEW* box installed   * engineer said , (*it did come with all the paper work you get with a new electric item ) it seems to be taking a long time to settle down , put in 3 o'clock yesterday still rebooting itself at 12 noon . Just glad the tool, to add favorites  to new box works ! just wish the" telephone help service" was 20% as good as engineer , It is really rubbish. Just get sent around in circles call and get a link sent to phone which was were I started

  • japitts's avatar
    japitts
    Very Insightful Person

    What is the apparent fault you have? You've not said, and I concur with the reply above - these boxes are generally very reliable and run stable software.

    • Itshim's avatar
      Itshim
      On our wavelength

      Think of a scratched dvd and that is how recordings  play , jutting going backwards etc before  playing  again,  engineer  coming again. 

  • Itshim's avatar
    Itshim
    On our wavelength

    Having had a New box fitted yesterday, it worked well for a couple of hours , since then it as rebooted a number  times before  giving out this afternoon, told by call centre that the box had  not been activated. It had worked not being activated for 14 hours or so!!!. Will not renew , the kit ,and call centre service is rubbish.

    • Beth_G's avatar
      Beth_G
      Forum Team

      Hi itshim,

      That is certainly very strange. I can't understand why you would be experiencing so many consecutive issues. 

      I can see that you spoke with our Second Line Faults Team today - have they been able to help with the issues you've been having?

  • Itshim's avatar
    Itshim
    On our wavelength

    Not really have had a snow screen once a day about the same time in morning . Strangely had a text saying all sorted switched on and there it was. that was yesterday same thing happen today

    • John_GS's avatar
      John_GS
      Forum Team

      Hi Itshim 

      Thanks for coming back to the thread. We can see you have a tech visit booked in since the last post.

      Please let us know how the visit goes.

  • Itshim's avatar
    Itshim
    On our wavelength

    As everyone  before  today said fault  is at there end and was fixed,  I not sure what they think a engineer  will do , as the box was replaced  last week. Rebooting it makes no difference. It comes back of it own accord . Rebooting  results  in a red screen  with virgin logo and a snow screen.  The only way is to wait it out and it just starts as if nothing have happened,  it is NOT a starting  screen ie welcome etc. Really  getting  fed up

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi Itshim, 

      Thanks for coming back. We understand it must be frustrating. We can see the engineer replaced the box, how have things been since? Are you still having the same issue or has the new box resolved things?

      Keep us posted.

      Thanks,