Will have to have my v6 box replaced in the new year , living with the fault until then , this will be the 3rd box I have had in the last 7 months ! This product is not fix for purpose.
[MOD EDIT: Subject title changed for clarity]
I have two V6 boxes that have been in continuous use for the last 6 years. They occasionally need a reboot, but should be reliable. Having said that most V6 units being installed now are refurb units, as Arris no longer manufacture these. All new boxes are now supplied by Humax & are only compatible with the Horizon V360 firmware.
Had NEW* box installed * engineer said , (*it did come with all the paper work you get with a new electric item ) it seems to be taking a long time to settle down , put in 3 o'clock yesterday still rebooting itself at 12 noon . Just glad the tool, to add favorites to new box works ! just wish the" telephone help service" was 20% as good as engineer , It is really rubbish. Just get sent around in circles call and get a link sent to phone which was were I started
What is the apparent fault you have? You've not said, and I concur with the reply above - these boxes are generally very reliable and run stable software.
Think of a scratched dvd and that is how recordings play , jutting going backwards etc before playing again, engineer coming again.
Having had a New box fitted yesterday, it worked well for a couple of hours , since then it as rebooted a number times before giving out this afternoon, told by call centre that the box had not been activated. It had worked not being activated for 14 hours or so!!!. Will not renew , the kit ,and call centre service is rubbish.
Hi itshim,
That is certainly very strange. I can't understand why you would be experiencing so many consecutive issues.
I can see that you spoke with our Second Line Faults Team today - have they been able to help with the issues you've been having?
Not really have had a snow screen once a day about the same time in morning . Strangely had a text saying all sorted switched on and there it was. that was yesterday same thing happen today
As everyone before today said fault is at there end and was fixed, I not sure what they think a engineer will do , as the box was replaced last week. Rebooting it makes no difference. It comes back of it own accord . Rebooting results in a red screen with virgin logo and a snow screen. The only way is to wait it out and it just starts as if nothing have happened, it is NOT a starting screen ie welcome etc. Really getting fed up
Hi Itshim,
Thanks for coming back. We understand it must be frustrating. We can see the engineer replaced the box, how have things been since? Are you still having the same issue or has the new box resolved things?
Keep us posted.
Thanks,
