V6 Box stuck in start-up loop
Assistance, please. At some point this morning an attempted system update seems to have triggered an issue with my V6 box. The following screens are in turn displayed for several minutes each: "Wel...
Forum Discussion
Calling back immediately after being cutoff cutoff should bypass the insistence on resolving everything via a text message, and allow you to queue.
Thanks again. An uphill struggle to persuade them that a tech visit was needed but I do now have one arranged for next Wednesday.
Hey Ant2 Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to hear about the issues with the V6 box being stuck in a loop.
But I am pleased to hear that a technician has been booked to get this resolved.
Let us know how it goes with the appointment on Wednesday and we can go on from there.
Kind regards,
Ilyas.Just an update to say that a very friendly tech guy came and replaced the failed V6 box for us on Wednesday so, apart from the loss of several hours' worth of unwatched recordings, we're all good now. He described a new product that VM may be offering in the future - a tv streaming device that has the capacity to make and save recordings to the cloud, so that later retrieval of the recordings would not be dependant on the continued operation of the original hardware. Sounds very interesting...
