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No-Signal's avatar
No-Signal
Tuning in
4 months ago
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V6 Box Fault?

I have had two V6 Boxes in my property for a couple of years now - one in the Living Room and another in the main bedroom. The Bedroom box is working fine, but just over a week ago the Living Room box started randomly turning off (indication light went from White to Amber / Red) before rebooting and coming back on between two to ten minutes afterwards. This has now got progressively worse and earlier today the box did not reboot, the indication light flashed red for about 20 seconds then went off completely. I have gone through the suggested disconnection, check connections, turn back on procedure but the box no longer reboots, and the indication light stays amber. I then did the power and plus button restart as mentioned elsewhere on this forum. The light turned blue, and I was asked to reconnect to internet, whereby the software downloaded itself and the whole system appeared to have rebooted. It worked normally for two hours then lost picture, box indication went amber, then red, then went off completely.

I'm loathed to spend time going through all the restart, checking, reconnecting routine again only for the same result so I am under the impression that a replacement V6 box is needed. Quite happy to replace it myself when it arrives - just need to get one ordered. What is the best way of doing this (no I don't want to upgrade to a 360 as an option)?

  • Technician came this afternoon, new V6 box replaced the faulty one, and everything resolved.

    Excellent service from the Technician and Steven_L.

6 Replies

  • Have you tried rebooting by switching it off at the mains socket in the wall for a few minuets?

  • Hello No-Signal,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with one of your V6 boxes at the moment. This sounds like you will need a box replacement and looking into your account has confirmed that an engineer will be needed to look into this. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L

    • No-Signal's avatar
      No-Signal
      Tuning in

      Thanks for the reply.

      Have replied to Private Message this morning as I was out all day yesterday.

  • You're very welcome No-Signal and we hope that the visit will resolve your issues.

    Thanks

    Steven_L

    • No-Signal's avatar
      No-Signal
      Tuning in

      Technician came this afternoon, new V6 box replaced the faulty one, and everything resolved.

      Excellent service from the Technician and Steven_L.

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team

        Hi No-Signal thanks for your reply here.

        That's great news! We'll pass on your thanks for you 😊

        Many thanks