Hi,
it looks like the hard drive in my V6 box is failing. I get pixellation/stutter when I play back recordings and if I pause live TV and then play it back. Live TV is fine, no issues.
As I really do not have the time to wait for an eternity on the phone to go round in circles with the usual "have you rebooted?", "have you checked the cables" and so on is there a way to arrange a swap/visit via this forum?
Many thanks
Mike
It will take a few days for a VM Mod to respond here as it's not a "direct" line as such. They will discuss this directly with you.
Thanks Adduxi , any VM Mod available to have a look at this?
Many thanks
Mike
MikeC20 wrote:Thanks Adduxi , any VM Mod available to have a look at this?
VM staff respond on this forum in order of "oldest first" - (no doubt well-intentioned) attempts to bump threads often have the opposite effect.
Picking a sample of threads from across the V6 & TV360 boards, posts from Monday/Tuesday (so 3ish days since last response) are now being picked up.
Hi MikeC20
Welcome to the community forums
Sorry to hear you're having issues with your set top box.
I've been able to locate you on the systems on our side but cannot see the set top box as it's currently showing as offline.
How do you have your set top box connected to the internet?
Do you find you've any issues accessing OnDemand or streaming apps at all?
Hi @Carley_S,
many thanks for your response and apologies for the late reply, the notification emails went for some reason in the spam folder.
The box is connected to my hub with the supplied ethernet cable. I have changed the box settings to "always on" (it was on "connected low power") - so hopefully you will be able to connect now. By the way, on demand content works fine, just tested now.
Let me know if you need any more info.
Thanks again for your help with this.
Mike
Thank you for confirming this MikeC20
Let's run a few tests to see if we can get to the bottom of this.
Double check that your coaxial cable is nice and tight and secure at both ends and any splitters.
Is the set top box is a well ventilated area?
Does the issues persist when you try another HDMI cable?
Does the issues persist when you try another HDMI port on the TV?
Which resolution is the V6 box broadcasting? (Press the 'home' button on the remote > Next go to 'Help and Settings' > 'Settings' > 'Video Output')
Does this resolution show as supported?
Hi Carley,
many thanks for your reply.
I have checked the cables and they are all tight and secure.
Resolution is 1080p, set automatically by the box.
Just to clarify, I have no issues at all while watching live TV or streaming on demand programs - I can view the programs perfectly, not stutter or pixellations at all.
The stutter and pixellation only happens when I watch a recorded program or, if I pause live TV (which shows perfectly well live) and then press play a few minutes after. This is why I thought it could be related to the hard drive.
Hope this helps.
Thanks
Mike
MikeC20 wrote:Just to clarify, I have no issues at all while watching live TV or streaming on demand programs - I can view the programs perfectly, not stutter or pixellations at all.
The stutter and pixellation only happens when I watch a recorded program or, if I pause live TV (which shows perfectly well live) and then press play a few minutes after. This is why I thought it could be related to the hard drive.
You are perfectly describing a hard drive issue. Your ability to view live TV & OnDemand also proves the video output & HDMI chain as being in good working order!
Thanks for getting back to us MikeC20, so that we can get this resolved for you, please could you join me in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Hi all,
just wanted to post a quick update re this. Sabrina_B booked an engineer which installed a new box and everything seems fine now.
Many thanks to the forum members and Virgin Media team for the support.
Mike
