Upgrading To a V6 Box
I currently have 2 old Tivo boxes and the red button function on Sky Sports is no longer supported. A message is displayed, saying I can upgrade to a new box for free by contacting the Virgin Media contact centre.
I rang the contact centre and said I would like to upgrade my two tv boxes to the V6 model rather than the 360, as we would rather stick with a Tivo based system. The person said that was fine and arranged the deliver, when the new boxes arrived they were the 360 type.
I rang the Virgin Media call centre again and was told it was not possible to get a free upgrade to a V6 box unless I paid an additional £240.00 and the 360 boxes were the only ones available free of cost. As I didn't want the 360 boxes they have now been returned to Virgin Media and I'm still using the old Tivo sets.
Is is still possible to upgrade my two existing boxes to V6 models? There is conflicting information as some posts say that as an existing customer you can, but the contact centre will push you to change to a 360 box. When I contacted the contact centre in the first instance, they said I could upgrade to a V6 box free of change, but when I rang the second time, I was informed there would be a cost.
This is extremely disappointing as we have been Virgin media customers for many years and avid Sky Sports watchers and feel we are missing out on a full service.