Forum Discussion

dandanknight's avatar
dandanknight
Joining in
11 days ago

TV6 box still available?

Hi,

Not sure if this is right right forum to be asking. We're thinking of moving away from Sky, and I have just placed an order with Virgin to add the TV package to our existing broadband service. However, I noticed on the confirmation that just a stream box is listed. I was told by customer services (via web chat) that this is the only product offered now and doesn't not support recording of live tv, pausing, rewind etc. Is this correct?

If so, think I'll be cancelling and remain with Sky. Shame seemed a good deal.

7 Replies

  • RegTheDonk's avatar
    RegTheDonk
    Dialled in
    10 days ago

    Thanks both, that's very useful.  I've got coax going into a Hub 4 so guess I'll be OK :)

    • newapollo's avatar
      newapollo
      Very Insightful Person
      11 days ago

      Hi dandanknight​ 

      The V6 boxes havn't been available to new customers for around 2 years, that box was superceded by the TV360 box.

      Around 2 months VM stopped advertising the TV360 boxes and new customers automatically receive the Stream (Flex) boxes instead.

      At the time it was said that TV 360 installations would still be available by contacting one of VM's sales agents, but it would incur an activation fee of £49.95  -  you would need to call the Sales Team on 0800 183 1234 to see if this is still the case. 

      Please note if you are in VM's Full Fibre (XGS PON) network area which currently offers speeds up to 2Gbps symmetrically then only the newer IP based Stream boxes are available  as VM's recordable TV set top boxes only work on the older DOCSIS network which uses coaxial copper cables.

      • dandanknight's avatar
        dandanknight
        Joining in
        10 days ago

        Thanks for the reply, very helpful indeed. I have coaxial coming into the house and am on VM's 1Gbps with a hub 5. As we have been on Sky for about 15 years, the wife is very accustomed to recording, pausing, rewinding etc, and sees a stream box as a downgrade. It's good to know that an alternative still exists. I'll give them a call tomorrow and see what they say.

        Thanks again.