Forum Discussion

FedUp39's avatar
FedUp39
Joining in
6 days ago

TV stuck in Welcome screen

Orange light on constant and won’t load past welcome page. Tried rebooting, the orange light changes to a slow flash and screen shows and arrow ‘loading’. After a minute or two the box makes a clicking noise and goes back to steady orange light and welcome page. 

The online chat is absolutely useless, nothing coming through on WhatsApp and don’t have the patience to wait on hold all night on phone!

  • Hi FedUp39 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your TV box. Can we ask, since your post have you been able to get this resolved? I have dropped you a private message should you need further assistance, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • FedUp39's avatar
      FedUp39
      Joining in

      Hi yes, still broken. I have replied to your private message.