For over 3 weeks now I have had error codes, pixelating, buffering. Cant get thru to a human being. Getting messages saying problems being fixed, various dates. Now ether et canlissues. Nt broadband or TV at all. Def leaving this time
[Mod - title edited for clarity]
A few different issues in there - and for starters, buffering & pixellation tend to be two different faults.
Pixellation tends to only occur on live TV and/or recordings and be a symptom of signal problems (for live TV) or HDD-problems (if only on recorded)
Buffering generally only occurs on streaming and/or OnDemand content, and indicates a poor internet connection.
You mention having error codes, but not what they are? Or what you're doing when they happen? If you can be a bit more methodical about this problem - explain with some more details, and if you're willing to provide further info on this forum... you might well get some better help than the telephone-CS people can provide.
If there turns out to be a VM service fault, the forum staff can potentially pick them up without you needing to call. Upto you.
Forum TeamHi Pamking
Welcome to the Community Forums.
Sorry to hear of your service concerns. Checking the systems on our side, we can see that you've already been in touch and this looks to be resolved for you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
