Forum Discussion

CastShirley's avatar
CastShirley
Tuning in
2 years ago

TV box crashing

Not every time but on a lot of occasions the TV6 box crashes and reboots itself when turning on and off BBC iplayer. Anyone have this problem and know a fix? 

  • japitts's avatar
    japitts
    Very Insightful Person

    The V6 is fundamentally a reliable box, and TiVo-software extremely stable. A bit like a home PC/laptop, the occasional reboot shouldn't make headlines - but if it's happening regularly, and especially during the day, your V6 may have a fault.

  • Hello CastShirley.

    Thanks for your post. 
    Sorry to hear about the issue with your box rebooting.
    I can look into this for you, as mentioned previously it may need replacing.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the purple envelope top right of your screen that would be great. 
    Regards     
    Gareth_L