Forum Discussion

Rosemarie1231's avatar
Rosemarie1231
Joining in
3 years ago

Someone else logged into my netflix app

Hello,

I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app.

I have tried logging out of the app multiple times but it logs back in everytime.

I have called virgin who says I need to speak to Netflix....called netflix who say I need to speak to Virgin.

Has anyone else had this issue or fixed? The account is registered as email [MOD EDIT: Person info removed]

I have googled this email address & it comes up with an Algerian netflix selling site. 

Neither Virgin or Netflix seem to want to help with removing this account from my box so I am stuck with someone else watching netflix through my tivo box using my internet...

Many Thanks in advance

netflix

22 Replies

Sort By
Replies have been turned off for this discussion
Show More
  • bobblejones's avatar
    bobblejones
    On our wavelength
    2 years ago

    So - i managed to get a refund for the historical Netflix charges and yet another promise that the monthly £17.99 charge will stop

    i have just received my bill for May and guess what - another Netflix charge on my account

    this is now beyond a joke - can someone please escalate this to get resolved (and another refund for £17.99)

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi bobblejones 

      I see you are in a PM with my colleague in relation to this matter. 

      They'll assist you further.

      Thanks