Samwebster
10 months agoTuning in
Snowy V6 picture
Having an issue when I switch Virgin TV box on that I have a snowy picture and crackling sound.
- Replaced all HDMI cables, also changed which port the Virgin goes into TV in case issue was with the TV ports.
- Have not added any new hardware to TV, sound bar been in place for +18months with no issues across any mediums
- No snowy effects or crackles happen when I switch TV to other HDMI outputs such as Fire stick or CCTV
When I reboot the V6 box, the issue stops. However as soon as I switch it to standby and back on again, the issue returns.
Has the drive gone, do I need a new box? This is driving me bonkers having to reset several times a day. Thank you
Hi Samwebster
Check your VM cabling, especially the white coaxial which should be finger tight and free from any kinks.
Have you used the /check-services/i function? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.