Forum Discussion

hamtrektng's avatar
hamtrektng
Dialled in
6 months ago

Smartcard provisioning?

Getting intermittent signal breakage on two of my V6 boxes. Have looked at cable coax tightness and seems ok there. Did run a VM service status test on my V6's and only thing that has been detected was that one box states "Smartcard provisioning issue detected"

Anyone from VM or forum members with any advice or help is very much appreciated.

Thank you

  • japitts's avatar
    japitts
    Very Insightful Person

    hamtrektng wrote:

    Getting intermittent signal breakage on two of my V6 boxes


    Is this on.. live TV? Recordings? OnDemand? Having picture breakup on different sources would indicate different problems.

  • Hi hamtrektng 👋

    Welcome back to our Community Forums and thanks for your post.

    Could you confirm if you have tried rebooting the boxes?

  • **Have gone over to post dated 28/07/24 and asked same question.** Please disregard this one and close! Thank you