Forum Discussion

strid3r's avatar
strid3r
Tuning in
4 days ago

Sky Sports HD

I upgraded my package to include sky sports HD through the virgin app but am still only receving sky sport SD. How long does it take to activate. My last upgrade the channels were on within 30 mins.

4 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    3 days ago

    Online upgrades can take several days, as due to VMs multiple accounting systems the upgrade is placed in a stack for a customer service agent to put through manually. The last time you did an upgrade you possibly just got lucky. The quickest way to get upgrades is over the phone.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        19 hours ago

        Hey strid3r, thank you for reaching out and a warm welcome to the community, as mentioned it can take up to 28 days or right away it depends what update you've done.

        Also a very warm welcome to the community, did you manage to get the support you need?