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MWild's avatar
MWild
Joining in
2 months ago
Solved

Serious problem with dvr, dreaded green screen

My virgin tv box has developed the dreaded green screen with the serious problem dvr fault.  I have read previous threads about this and wondered if an engineer could be booked? 

Many thanks

Dvr green screen
green screen dvr
  • Matthew_ML's avatar
    Matthew_ML
    2 months ago

    Hey MWild, thank you for reaching out and we are sorry to hear about this DVR issue.

    Let me send you a DM so we can look into this for you

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    VM staff should be along on this this forum in a couple of days, but it's not the primary means to report faults. If you want a response any quicker, you should call in.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey MWild, thank you for reaching out and we are sorry to hear about this DVR issue.

    Let me send you a DM so we can look into this for you

  • MWild's avatar
    MWild
    Joining in
    2 months ago

    Engineer fixed today with new box.  

    Thank you.