Forum Discussion

MWild's avatar
MWild
Joining in
23 days ago
Solved

Serious problem with dvr, dreaded green screen

My virgin tv box has developed the dreaded green screen with the serious problem dvr fault.  I have read previous threads about this and wondered if an engineer could be booked? 

Many thanks

  • Hey MWild, thank you for reaching out and we are sorry to hear about this DVR issue.

    Let me send you a DM so we can look into this for you

4 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    VM staff should be along on this this forum in a couple of days, but it's not the primary means to report faults. If you want a response any quicker, you should call in.

  • Hey MWild, thank you for reaching out and we are sorry to hear about this DVR issue.

    Let me send you a DM so we can look into this for you

  • Engineer fixed today with new box.  

    Thank you.