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MWild's avatar
MWild
Joining in
23 days ago
Solved

Serious problem with dvr, dreaded green screen

My virgin tv box has developed the dreaded green screen with the serious problem dvr fault.  I have read previous threads about this and wondered if an engineer could be booked? 

Many thanks

Dvr green screen
green screen dvr
  • Matthew_ML's avatar
    Matthew_ML
    20 days ago

    Hey MWild, thank you for reaching out and we are sorry to hear about this DVR issue.

    Let me send you a DM so we can look into this for you

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  • japitts's avatar
    japitts
    Very Insightful Person
    22 days ago

    VM staff should be along on this this forum in a couple of days, but it's not the primary means to report faults. If you want a response any quicker, you should call in.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    20 days ago

    Hey MWild, thank you for reaching out and we are sorry to hear about this DVR issue.

    Let me send you a DM so we can look into this for you

  • MWild's avatar
    MWild
    Joining in
    19 days ago

    Engineer fixed today with new box.  

    Thank you.