Forum Discussion

AHope90's avatar
AHope90
Tuning in
3 months ago

Security error when accessing apps on V6 box.

I know this error was happening a lot earlier this year, but it's been going on with us for the last 2 weeks. 

We get an error message saying 'security error certificate not trusted' when trying to access any of the apps (except Netflix). 

I have spoken to someone via chat and phone and they don't know how to fix it. Rebooting doesn't work and didn't work for others when this was happening before. It seems to be some kind of update VM need to do their end, but it seems impossible to alert the right team to the problem. 

securityerror
v6apps
    • AlyssiaHope's avatar
      AlyssiaHope
      Joining in
      3 months ago

      I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use. 

      • newapollo's avatar
        newapollo
        Very Insightful Person
        3 months ago
        AlyssiaHope wrote:

        I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use. 

        You've posted in the Stream (Flex) box forum, but mention problems accessing apps on your TV.

        Do you mean your actual TV set, or apps when using the VM Stream (Flex) box?

        If it's when using VM's box please can you post a picture of the error message.

    • AHope90's avatar
      AHope90
      Tuning in
      3 months ago

      I'm also getting this as of late October. Really annoying that there's no way to resolve it without waiting for VM to fix it their end. All I get from agents on chat/call is 'have you rebooted it'. Yes, several times. That does nothing!

  • japitts's avatar
    japitts
    Very Insightful Person
    3 months ago

    FWIW I've tested iPlayer, ITV-X, and the C4-app on my V6

    All worked as expected.

  • DanSko's avatar
    DanSko
    Joining in
    2 months ago

    I have the same error. Akua this is a holding website error on your server, we have no way of clicking proceed, it's down to VM to solve and I would suggest it's done quick because I am paying for a service which I cannot use

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 months ago

      Thanks for the update on this DanSko could you please give us a screenshot or an image of this. Other than rebooting what else have you tried, have you looked over the security certificates to ensure they are validated and updated?

       

  • DanSko's avatar
    DanSko
    Joining in
    2 months ago

    Same image as AHope90 added. I have tried rebooting. How would I look over the security certificates?!!??

    This is a VM issue, no one who has this error can, as Akua suggested click the proceed anyway. Sorry but im unsure if ive made myself clear, THIS IS A VM ISSUE with your server.

    I have an engineer booked to come look this Friday and if I understand correctly they cannot do anything I will continue to book an engineer weekly until I get my full service resumed. I will of course require a discount on my bill as many others will

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 months ago

      Hi DanSko 👋.

      Thanks for the update, can you please click proceed and see if this corrects the issue.

       

      • DanSko's avatar
        DanSko
        Joining in
        2 months ago

        Sorry but I am confused what you dont understand about my previous few messages????? As the message sent to Akua...............

        I have the same error. Akua this is a holding website error on your server, we have no way of clicking proceed, it's down to VM to solve and I would suggest it's done quick because I am paying for a service which I cannot use

        Its a holding page on your server and no one can press proceed apart from VM, if you dont understand this you need to get an IT specialist to look at it

         

  • DanSko's avatar
    DanSko
    Joining in
    2 months ago

    @roy247 I have the V6 box as previously stated, I did all the checks weeks ago, I rebooted both boxes and still nothing happened.

    I will for the 3rd time note that this is not an issue of any of my equipment, I will also say again it was a virgin server issue.

    Progress made is that I have not done anything further, yet by complete magic the error has gone. I think it may be because VM IT guys have sorted the server issues

    Due to the issue of not having certain channels for weeks, I will now give customer service a call to understand what by means of compensation I will get