Security error when accessing apps on V6 box.
I know this error was happening a lot earlier this year, but it's been going on with us for the last 2 weeks. We get an error message saying 'security error certificate not trusted' when trying to ...
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I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use.
AlyssiaHope wrote:I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use.
You've posted in the Stream (Flex) box forum, but mention problems accessing apps on your TV.
Do you mean your actual TV set, or apps when using the VM Stream (Flex) box?
If it's when using VM's box please can you post a picture of the error message.
Hey AlyssiaHope, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
Which error are you getting and what on apps?
Is this just on normal live TV or Apps, such as Netflix etc?
How long has this been happening, just since the start of November?
It's all apps other than Netflix. So we cannot access iPlayer, youtube etc. It is NOT an issue with our box. It is the same issue people were having in February.
I'm also getting this as of late October. Really annoying that there's no way to resolve it without waiting for VM to fix it their end. All I get from agents on chat/call is 'have you rebooted it'. Yes, several times. That does nothing!
