We waited overnight but the green screen is still there. Believe the hard drive must have failed by reading the other comments here.
Is there anything that can be done? How can I book a technician on here?
You're correct to believe that this error normally means HDD failure. VM staff normally respond on this forum in a day or so, and can often deal with fault reports.
If you want a response sooner, then primary fault reporting is via 150 (from your VM landline) or 0345 4541111
Forum TeamHi jjagger1 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you've been having 😔
In line with the advice provided by japitts, have you spoken to the team since you posted?
Please pop back to us at your earliest convenience.
Regards,
Daniel
