Forum Discussion

heartsfan's avatar
heartsfan
Tuning in
12 months ago

Problems

For the past few months my V6 box has been dodgy when watching recordings. Recorded programmes would freeze and stutter for up to 5 mins. Fast forwarding or rewinding would work sometimes but other times would just have to delete the recording. I knew that the HDD was on it's way out but still had a lot of recordings to watch so persevered with it.

Woke up this morning to a red light and stuck on the welcome screen. Tried rebooting 5 times and always stuck on the same screen. Then the box started rebooting constantly for 30 mins and then got the dreaded "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours” Green Screen of Death.

Is the box completely knackered now?

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago

    The green "DVR has detected an error" screen means hard drive failure. Very occasionally it can recover and then fail subsequently.

    heartsfan wrote:

    I knew that the HDD was on it's way out 

    You were right, it's just taken one significant step to being out - the sooner your box is replaced, the better.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    12 months ago

    Hey heartsfan, thank you for reaching out and I am so sorry to hear about this.

    I am going to send you a PM so we can look into this for you.

    Please look out for it.

  • heartsfan's avatar
    heartsfan
    Tuning in
    12 months ago

    This morning an Engineer came out (Thanks to Matt for organizing this) and replaced the box. All working great now.