Forum Discussion

Keith_Roberts's avatar
Keith_Roberts
Tuning in
3 days ago

pixellation on all channels

Getting lots of pixellation on all channels, only for a fraction of a second, but it is still disconcerting. It happens on both my boxes, so unlikely to be indoors, is an engineer visit reqd?

glitch

3 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    3 days ago

    Check for known area faults on 0800 5610061.

    If nothing's reported, and given that multiple boxes are affected, call into report your fault on 0345 4541111 or 150 from a VM landline.

    Forum staff should pick this up in a couple of days if all else fails.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    Have you used the /check-services/   function to check for problems in your area? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    9 hours ago

    Hi Keith_Roberts 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about some pixelation on your TV service. Just as the community have already advised, in the first instance we recommend checking for local outages or faults 👉 https://virg.in/service or by calling 📞 0800 561 0061. Let us know if there's nothing showing, and we can then run some troubleshooting with you and if needed - arrange an engineer. 

    Thanks for your patience in the meantime! 🌞