Pixelation
I have also been getting very bad pixelation on Portrait Artist of the Year on Sky Arts. When watching the recording it is very broken and and overlays whatever channel the box is on.
Forum Discussion
4 Replies
Thank you. My message replying in a thread that seems to have disappeared unless I made an error.
The box must have been in low power mode. The box is on now and should for a while.
It's usually better to start a new thread than adding to someone else's.
This forum isn't a real-time support service, replies can sometimes take a day or so. If you're using a V6, then make sure your box is not set to "Eco low-power" - "connected low-power" is a safe one to use, enabling remote access in standby.
- John_GS
Forum Team
Hi ajo
Thanks for posting and welcome back to the community. Sorry to hear of the TV picture issues.
From checking here, the TV box is showing offline so we've not been able to run any diagnostics sadly. Please can you ensure the box is on and we can run those?
In terms of self-checks, please can you check all the cabling is finger-tight, no kinks/cracks in the cabling. Also check the HDMI cable, try a new one if you can and a different HDMI port on the TV, just to rule that out as being the issue.
Best wishes.
There's no technical reason for a channel to be pixellated during a specific programme and not otherwise, unless there's RF interference or something similar that only happens to occur during that programme's time of broadcast.
Are any of your other recordings having problems with picture breakup?
