Started having severe pixelation (area 31) on both v6 boxes last night. Did the usual reboot, but issue remains this morning. Service status on the VM app doesn’t work, just shows a white screen. I’ve booked an engineer, but earliest appointment is next Monday. Down Detector says there are reports of issues, anyone else having pixelation issues?
Jon
ten-tenths wrote:Started having severe pixelation (area 31) on both v6 boxes last night. Did the usual reboot, but issue remains this morning. Service status on the VM app doesn’t work, just shows a white screen. I’ve booked an engineer but earliest appointment is next Monday. Down Detector says there are reports of issues, anyone else having pixelation issues ?
Jon
Hello,
Yes, it seems like other users are experiencing similar pixelation issues with their V6 boxes. The problem might be due to RF noise interference or a signal fault. Since the service status on the VM app is showing a white screen, it could be related to a broader service disruption.
Hopefully, the engineer visit on Monday will resolve it. Have you tried contacting Virgin Media's support line for any immediate updates?
Thanks
Hi
if you mean have I phoned VM support, I’d rather stick a rusty fork in my leg…..I’ve tried the service status phone number but that isn’t reporting any issues, but VM are usually the last to know of any issues on their network.
Hi ten-tenths Thanks for reaching out to us on here. 👋🏼
I'm sorry to hear about the troubles you're having with the service.
I've had a look and I can't see any issues being registered in the area.
May I ask how the services are today? Let us know.
Kind regards,
Ilyas.
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
There was a local network issue that got resolved yesterday afternoon. Touch wood, seems to be ok now
Forum TeamThanks for the update ten-tenths, and pleased to hear that this was resolved for you, ahead of the aforementioned booked in engineer visit.
Do please let us know if the issue has since returned and if any further support is required.
Thanks
David_Bn
