Forum Discussion

Kevga's avatar
Kevga
Joining in
7 months ago

Pixelation query

Same problem here in Scone but we've not upgraded to 360 yet

 

 

  • japitts's avatar
    japitts
    Very Insightful Person

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up..

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

  • Hi Kevga 👋

    Welcome back to our Community Forums and thanks for your post.

    Sorry you're having some issues with pixilation.

    Can you confirm if you have tried rebooting the box?