Forum Discussion

Littlelady1001's avatar
Littlelady1001
Joining in
12 months ago

Pixelating

Hi, my tv keeps pixelating, I’ve rebooted but it’s still happening, any help to fix this please? 

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      12 months ago

      Hey Littlelady1001,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV services at the moment. Have you been able to speak to the team since you last posted? If you haven't we can help further from here to look into the issues.

      Kind Regards,

      Steven_L