Forum Discussion

hallyfella7's avatar
hallyfella7
Joining in
2 years ago
Solved

New Remote

Can anyone help me i am going in sane with this stupid website and also the app !! I am trying to order a new V6 remote i get to the page where it says we can send you a new remote free of charge just checking your details , all my details are correct ten it comes back ERROR try again !!! i have given up after at least 20 attempts and of course you can not get through on the phone or even send an e mail to order one !! This is a joke i have been without a working remote for 3 days now !! HELP please someone !! 

  • roy247's avatar
    roy247
    2 years ago

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone, or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

     

     

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone, or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

     

     

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi Hallyfella7 👋🏼.

    Thank you for posting and welcoming you onto our community forum 😊.

    Sorry to see you are having issues with your remote ☹.

    Since Friday was you able to speak to someone from our team? 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi hallyfella7, thank you for your response. We're sorry to hear this 😔

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel