I also have the same problem with both netflix and prime via a tivo v6 box. i am getting heartily sick and tired of re-starting the v6 unit every 2 to 3 days just to watch items (both series and films) i have either started and not finished or i have just bookmarked only responding with the error message "tvq-pb-101(5.2.12)". i have read all the forum information i can find (and much of it seems to have disappeared from 2024) but NONE of the solutions provided have worked.
both work correctly and do not fail if i watch directly through my tv.
this is NOT the service i have signed up to and i am terribly afraid that if this continues it will be "bye-bye Virgin" when my contract is due. it is getting to the stage i am starting to wonder if, actually, Virgin is in Breach of Contract for not providing the service i have signed up to. does anyone know if this happens with the new 360 boxes as i have been nagged to change my v6 for one of these.?