Forum Discussion

CC29's avatar
CC29
On our wavelength
6 months ago

Netflix on Tivo box

Hi, I have two V6 boxes. Both are connected, both work fine except for Netflix. I am logged in to both boxes, I can get onto the Netflix home page, I can search, select any programme I want, but I simply do not get the play button so I cannot watch a thing. It's the same on both boxes, but my phone and my son's xBox work OK, so I'm assuming it's a V6 problem? I've reset both boxes, and also reset the Internet, without success. Are there any known issues or is there a simple fix anyone could help me with? Thanks. 

  • MarkLafrenais's avatar
    MarkLafrenais
    Tuning in
    6 months ago

    If it is any consolation I have exactly the same problem today with my V6 box. Hopefully someone will be able to help with how this can be fixed.

  • MarkLafrenais's avatar
    MarkLafrenais
    Tuning in
    6 months ago

    I checked again this morning and Netflix seems to be working on the V6 again now, so hopefully just a temporary glitch. I hope all is also well now for everyone else with this problem.

    • CC29's avatar
      CC29
      On our wavelength
      6 months ago

      Edit- still wasn't working so I've reset the box for the third time and it seems to be OK for now....

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        6 months ago

        Hi there CC29 

        Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

        I am so sorry that you have faced this issue with Netflix but I am glad to hear that reset has resolved this. Are you able to monitor this and let us know how things are looking going forward?

  • chriscsmith's avatar
    chriscsmith
    Joining in
    5 months ago

    I also have the same problem with both netflix and prime via a tivo v6 box. i am getting heartily sick and tired of re-starting the v6 unit every 2 to 3 days just to watch items (both series and films) i have either started and not finished or i have just bookmarked only responding with the error message "tvq-pb-101(5.2.12)". i have read all the forum information i can find (and much of it seems to have disappeared from 2024) but NONE of the solutions provided have worked.

    both work correctly and do not fail if i watch directly through my tv.

    this is NOT the service i have signed up to and i am terribly afraid that if this continues it will be "bye-bye Virgin" when my contract is due. it is getting to the stage i am starting to wonder if, actually, Virgin is in Breach of Contract for not providing the service i have signed up to. does anyone know if this happens with the new 360 boxes as i have been nagged to change my v6 for one of these.?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team
      5 months ago

      Hey chriscsmith Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

      I'm sorry to hear about the issues you are having with Netflix on the TV box.
      May I ask how you are connected to your internet - is it through WiFi or ethernet?

      Have you tried to reset the connection on the entire setup and see if this issue continues?

      Let us know and we can take it further from there.

      Kind regards,
      Ilyas.