Forum Discussion

Joyce3's avatar
Joyce3
On our wavelength
4 days ago

Need to Reboot my TWO V6 boxes every day!

I have two V6 boxes(upstairs rarely used).  Recently I have had to Reboot the box EVERY day when I try to access the Netflix app.  I do get an error message(can't remember code), but simply go through the whole process of a reboot every day, and it works fine.  Upstairs V6 box is only rarely used, but yesterday I tried accessing Netflix and guess what?  Same again.  Also received message regarding rebooting the Router....done that too.  God, I wish I was back in the days of three channels and a "clicker".  
incidentally, strange coincidence,  ow the first App in the Apps list? ......360 upgrade.  Call me an old cynic, but I hope this is not a deliberate ploy by Virgin?  
LOVE the broadband speeds, but am beginning to think it's time to look elsewhere when my contract's up!  With ever rising astronomical monthly charges, constantly rebooting the boxes,  and having to spend half your life haggling prices EVERY year.....it isn't good enough is it?

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    3 days ago

    What actually happens when you try to access the Netflix app for the first time each day? Be as specific & as detailed as may help, and/or include screenshots or photos of any error message.

    My primary viewing on V6 is via recordings but I use the NF app most days, and have certainly come across a few "features" together with figuring out reliable workarounds.

    VM are encouraging TV360 at every opportunity, there's nothing particularly new about that.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    24 hours ago

    Hello Joyce3,

    Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your V6 boxes at the moment. 

    Are you able to answer the questions asked by japitts? This will help us to determine the issues that you're experiencing, and we may also need to send out an engineer.

    Kind Regards,

    Steven_L