Hi VM001,
Thanks for using the Community Forums to get this issue with your volume looked into, specifically when watching RedEye 😥
As SlowStar stated in their most recent post, their problem was being caused by an outage in their area. I have checked your services to see if this is indeed the case for you too, but I have no issues.
However, it is worth noting that some channels/Shows are going to be quieter than others due to how they were filmed or produced. Most of the time it's not something that is being caused by your box - unless it's intermittent, crackly or total loss of sound.
How is the sound on other channels/shows?
Thanks,
Megan