Loss of all Services in Area 22

Area codes are for billing purposes, & refer to the cable companies VM has absorbed, so could be in multiple geographic areas where that company won franchises. They do not relate to a specific location, so you are far better quoting the nearest town.

If you are in a traditional cable area, something as simple as a public electricity supply failure in an estate between the customer and the fibre node (which can be 1km away) can cause a cable service outage. This will not show on VMs systems. If it is a street equipment failure it usually shows on the telephone status line within an hour.

The primary fault-reporting channel is via phone - 0345 4541111 or 150 from a VM landline. Responses on this forum can sometimes take a couple of days, making this board best for non-urgent issues.

Firstly check via the automated 0800 5610061 status line whether a loss-of-service is known about in your street/postcode

Grateful if Mods could investigate the total loss of all my services in area 22. Services were lost approximately 20 minutes ago.

Thyper