Issues with pixelating on recordings or rewind/pause live tv

Question

Hi, I have been having problems with my v6 box the last couple of weeks when I watch recordings or rewind/pause live tv. It constantly pixelates and jumps. This has been since I had an error message appear on my telly stating it would take a couple of hours before being able to restart.
I have tried to reboot and check any issues via the app. Please can you advise the next steps to getting this resolved? Many thanks

sarahj_84 · Answer

Thank you for your reply.&nbsp;Live tv does also play up if I pause it so I then have to give up and skip it forwards to catch up.

japitts · Answer

You've not mentioned any issues with live TV so I presume that's OK. All your symptoms are consistent with a hard drive fault.

This can't be repaired & reboots will be futile, your V6 will need replacing via tech visit. Either call into TV faults to report this, or wait on this forum for a few days for VM staff to respond.

japitts · Answer

Live TV doesn't use your hard drive, if you pause or delay it then it's effectively a recording and uses the HDD in the same way.

Ashleigh_C · Answer

Hi there sarahj_84&nbsp;
Thank you so much for your post and welcome to the community forums, its great to have you here.&nbsp;
We are so sorry that you have faced this issue and thank you to our community team for their advise so far.&nbsp;
Can I ask if you have been able to check all cables are connected correctly and securely? Is the Set Top Box in a well ventilated area?

sarahj_84 · Answer

Yes, everything is well ventilated and all the cables are connected correctly.&nbsp;

Forum Discussion

Issues with pixelating on recordings or rewind/pause live tv

6 Replies

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