Forum Discussion

pluggulp's avatar
pluggulp
Up to speed
2 years ago
Solved

getting volume working on my virgin remote

Yesterday my v6 box had to be replaced by the Virgin engineer. Today I find that I cannot control volume on the Virgin remote, only on the TV remote. The online guide tells me how to reprogram the re...
  • newapollo's avatar
    newapollo
    2 years ago
    pluggulp wrote:

    Yesterday my v6 box had to be replaced by the Virgin engineer. Today I find that I cannot control volume on the Virgin remote, only on the TV remote. The online guide tells me how to reprogram the remote. The trouble is I only get the red light above the help button on the remote and no green light double flash. This leads me to think that my remote is incompatible with the new box. What should I be doing please?

    Hi pluggulp 

    Pictured below are the two VM remotes, neither of which have a help button.

    360 remotev6 remote

pluggulp's avatar
pluggulp
Up to speed
2 years ago

Success!  I went to try again and immediately got a message that the remote batteries were low  (no such message yesterday). I  tried again with fresh batteries and got the green light and was able to obtain volume control. How low batteries can activate a red light but not a green light is beyond my understanding. Thanks to all for help.

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Thanks for updatimng the thread pluggulp 

Great to see it's all working now.