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backtothefuture's avatar
backtothefuture
Well-informed
11 months ago

Error Message - Ordering free replacement Remote Control (V6)

Hi,

My V6 remote control is extremely worn and tempremental and I'm trying to request a replacement online.

It confirms that it is free of charge, but then on the final stage it gives an error - "An error occurred when placing your order".


Can a member of the Virgin Media team help with this please ?

Thanks in advance

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    11 months ago

    Hello backtothefuture

     

    Thanks for posting in regards to the remote issues and problems ordering a replacement. We're happy to help here via the forums.

     

    I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.